A McDonald's employee went above and beyond the call of customer service earlier this month when he shut down his busy register to help a disabled customer eat his dinner.
Bystander Destiny Carreno had stopped in to the downtown McDonald's on her way home from work for a quick bite to eat, when she saw the elderly man approach the cashier. He was in a wheelchair, and Carreno suspected he had quadriplegia, a medical condition shared by her uncle. Both Carreno and the cashier, Kenny, initially had difficulty figuring out what the elderly gentleman needed. Eventually Kenny realized that the man needed help cutting and eating his meal.
Carreno, like most people, assumed that Kenny wouldn't help the man, "especially during rush hour in downtown Chicago". To her surprise, after Kenny shut down his register, he emerged from the back with clean hands and gloves. Kenny proceeded to sit down with the gentleman, cut up his food, and helped him eat. Carreno said:
This employee, who put everything on hold for this man, went above and beyond his responsibilities to help this handicapped customer out. That was the kindest and most humble thing I have ever seen.
The owner of that particular McDonald's location, Rod Lubeznick, said that they are "overwhelmed by the positive response [Kenny] has received for his compassion and kindness". He continued, saying that "it's a true testament to who Kenny is, and a reminder to us all that one seemingly small act of kindness can touch the hearts of so many".
Carreno posted a photo of the act and described the incident on her Facebook page on September 16, asking "how many shares and likes can Kenny the cashier get for his awesome service for those in need". As of September 25, the story has been shared over 352,300 times, and Kenny was recognized during a McDonald's rewards presentation Wednesday.
Read Carreno's post below:
If reading about Kenny's touching act of kindness inspired you to help others with conditions similar to the gentleman Kenny helped, you can visit this page of resources divided by country to find your local spinal cord injury organization.