And once again, 19-year-old reality television star Kylie Jenner is in some hot water with her customers. Kylie Cosmetics customers have been posting empty containers of her new highlighters -- named, of course, Kylighters -- all over social media! The Keeping Up With The Kardashians star recently released her latest collection featuring six shimmery highlighters, and fans were elated. Her new line sold out in a matter of minutes -- as followers' rushed online to support their favorite Kim Kardashian look-alike, only to be shipped empty containers.
Customers are NOT letting her makeup company make it up this time -- many are tweeting Tyga's girlfriend personally to express their dissatisfaction. Videos and photos are being shared everywhere of customers opening up their new empty packages.
THERES NO HIGHLIGHTER IN THE COMPACT!!!!!!! ITS EMPTY!!!!!!!!!!!!!! pic.twitter.com/thIGkwZebf— Brianna Taylor (@btaylorbeauty) March 8, 2017
Of course, this isn't the first time the company has faced criticism. Los Angeles makeup artist Vlada Haggerty accused the makeup company and Kylie herself of stealing her marketing campaign to promote Kylie's lip kits. Not only were there claims that she stole marketing ideas, their packaging was also eerily similar.
Apparently, Kylie's camp didn't learn their lesson after this incident. In February, they were accused of repackaging old lip kits and passing them off as limited editions. She was said to be copying another, less expensive formula from her makeup company creator, ColourPop. Yes, you read that correctly. Not only that, the limited editions were retailing for almost $20 more for less product. One upset fan tweeted, 'Why are Spice and Blitzen the same exact shade just different packaging? I'm so mad."
Her company is on top of this current issue. Customer representatives have been personally messaging buyers to inform them that they will be refunded and/or sent new products. Kylie defended her company back in July after the Better Business Bureau released information on her customer service rating, showing the company had 113 outstanding complaints.
Kylie's team simply has to do a better job with quality control or we'll soon see the downfall of Kylie Cosmetics!